AWARD^® Knowledge Base

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Thank you for visiting Commerce Decisions’ website. You are about to be redirected to our AWARD^® Knowledge Base, hosted on a separate website.

Our Knowledge Base provides detailed guidance, resources and support for users of AWARD^®. It is available at: help.commercedecisions.com.

Please note:

• This is a secure and official site operated by Commerce Decisions
• The look and feel may differ slightly from our main website
• You can return to the main Commerce Decisions site at any time

Our Helpdesk:

They’re here to make sure you get the most from AWARD^®. Whether you’re new to the platform or an experienced user, our Helpdesk team and Knowledge Base are designed to give you clear, practical guidance whenever you need it.

Our dedicated support team are experts in AWARD^® and committed to helping you resolve queries quickly and confidently. You can browse our articles for step-by-step guidance, explore tips for best practice, or contact one of our specialists if you need further assistance. You can also chat with Minerva, our friendly virtual assistant, who’s available 24/7 to help you find the right information in seconds.

We take pride in delivering a responsive, personal and knowledgeable service that helps you focus on what matters most – running successful, well-evaluated procurements.

“We love AWARD^® and your helpdesk, we use your helpdesk as the standard for great service.”

– Jonathan Slack, eSolutions Projects Coordination Manager,
Advanced Procurement for Universities and Colleges (APUC)

Meet the Team:

Behind every great support experience is a great team. Our AWARD^® Helpdesk is made up of friendly, knowledgeable specialists who are here to make your journey as smooth as possible.

If you ever can’t find what you’re looking for, please let us know. Your feedback helps us keep improving the Knowledge Base and ensures it continues to meet your needs.

You’ll usually be speaking with one of our core team members: