Driver and Vehicle Licensing Agency (DVLA)

As the main body responsible for the vehicle and driver licensing in the UK, the DVLA needed a fool proof solution to support its most complex projects. That’s where Commerce Decisions came in.

Driver and Vehicle Licensing Agency

Customer/client profile

The DVLA holds more than 49 million driver records and more than 40 million vehicle records. It also collects circa £6bn a year in vehicle excise duty (VED). It maintains the registration and licensing of drivers in Great Britain; and in the UK maintains the registration and licensing of vehicles, together with the collection and enforcement of VED. They also collect over £115m in revenue from the sale of registration numbers.

Background – where it began

The DVLA uses an e-procurement tool to support its eTendering processes (tactical, commodity-type procurement) and was looking to establish an effective way of supporting its more complex, strategic projects with improved collaboration and audit trail of its decision-making processes. The DVLA had previously been using Microsoft Office to support its evaluation process, which can create unnecessary risk and does not provide an audit trail. That’s where Commerce Decisions came in with our AWARD® evaluation solution, specifically designed to support high value, high risk procurements.

We have been working with the DVLA since Summer 2017, when we were engaged to support a ‘Proof of Concept’ trial of AWARD® on its Re-Procurement of Vision Testing Services. This was a £9.7m procurement to let a 5-year contract to deliver a visual field and visual acuity testing service by qualified and trained opticians to assist the DVLA in determining a driver’s medical fitness to hold a driving licence.

A Principal Consultant from Commerce Decisions was assigned to work closely with the DVLA right from the outset, ensuring that the project team got the best out of AWARD® and maximised its benefit. We supported the team with the creation of a robust and fit for purpose criteria set, designed to deliver the best possible outcome from the project. The expert insight and advice provided by our consultant in tandem with the AWARD® software proved to be a successful collaboration.

Since the successful completion of the Vision Procurement, the DVLA has broadened its use of the AWARD® solution to support its strategic and complex projects across the Agency on an ongoing basis.

Continued strategic project support

Continued strategic project support In September 2018, the DVLA began a wider deployment of AWARD®, extending its use of the solution across its more complex, strategic projects. Initial projects included the Enforcement Services and Card Product Management procurements. With an estimated contract value of £215m, the Enforcement Services project sought to procure the provision of various Vehicle Enforcement Services, including vehicle clamping, auction and demolition services. The £74m Card Product Management project was for the procurement of polycarbonate card bodies for the chipped and non-chipped card products issued by the DVLA, such as the Driving Licence, the Digital Tachograph Card and the Biometric Permit Cards (on behalf of the Home Office).

Of particular importance for the DVLA was the business continuity AWARD® provided

This was especially well illustrated by the Vehicle Enforcement Services project, which was underway when Wales was hit by extremely bad weather that restricted the ability for individuals to travel as normal. The bidders had already submitted their bids electronically, and they were ready to be evaluated. The option to work remotely (from home or alternative offices) via AWARD® meant that panel members could get on with the evaluation and keep to the project timeframes. Moreover, prior to using AWARD®, the moderation process would have been conducted by gathering the team together, all in one room. With AWARD® offering the ability for the team to not only evaluate remotely, but also to carry out the moderation process, the project was able to continue in an efficient and auditable way, keeping to original timescales.

cars in the uk

Overcoming project challenges

The DVLA selected AWARD® to help improve the evaluation process and introduce a level of flexibility by providing:

  • Transparency: how to document a clear audit trail of actions and decisions made in order to encourage open, fair and transparent procurements
  • Time to contract: how to reduce timeframes and stay on track with project deadlines
  • Remote working: to inspire teamwork and improve the management and collaboration between geographically dispersed project stakeholders and subject matter experts on large scale procurements

About AWARD®

The AWARD® software solution and expert services have been specially designed to support complex, high risk strategic procurement projects. For over 20 years AWARD® has been trusted to deliver some of the largest, most complex procurements globally across government, defence, transport and infrastructure, totalling over $500 billion. AWARD® has been proven to shorten time to contract, improve value for money, and reduce risk to support the delivery of the best possible outcomes.