Company name: Commerce Decisions Ltd
Managing Director: Andy Cripps
Registration no.: 4157081
Registration location: England & Wales
Trading address: 101 Park Drive, Milton Park, Oxfordshire, OX14 4RY, United Kingdom
Registered office: 101 Park Drive, Milton Park, Oxfordshire, OX14 4RY, United Kingdom
Parent company: Harris Computer Corporation

Commerce Decisions Code of Conduct

1. Commerce Decisions is committed to acting in the most professional, respectful and ethical ways at all times. Our values underpin who we are and what we do.


Trusted to do the right thing at all times, we take pride in our decisions, and work to create a sustainable and responsible business.

We are responsible and accountable for all our actions. We take personal responsibility to do the right thing, demonstrating this individually and as an organisation in our decisions, behaviour and day-to-day actions. We actively support each other to meet the highest ethical and professional standards.


Customer focused and highly responsive, providing operational excellence and assuring safe and secure delivery.

This includes being accountable for getting things right first time, safely, securely and always focused on delivering the best possible outcomes. Taking an innovative and responsive approach to create an outstanding customer experience, we always put the customer first.

2. Our standards

For our team

We treat our team honestly and fairly, respecting dignity, and promoting ethical conduct and our values: integrity, collaboration and performance. We do not tolerate violence, harassment or unlawful discrimination. We listen to concerns and take appropriate action.

For customers, partners and the market in general

We are honest and fair in all dealings with customers and industry partners, competing lawfully and ethically. We take responsibility, keep our promises and stand behind our work. We select suppliers and partners based on price, service, technical leadership, quality, ethical standards and reliability. We work fairly with suppliers, subcontractors, business partners and others who contribute to our work. We abide by the laws of countries in which we operate.

For our communities and the world around us

We engage with and work to improve the communities in which we live and work. We respect the human rights and dignity of individuals, and work to reduce our environmental impact.

3. An ethical business

Behaving ethically goes beyond simply following the letter of the law: it extends to our business culture and interactions, how we live our values and behaviours and develop the attitudes and outlook so we can make the right choices.

No perceived short-term or long-term gain justifies violating our standards and values

While this Code covers many laws and regulations, it cannot address them all. It starts from the principle that we all have a basic responsibility to abide by the law, meaning we need to know the basic laws and regulations that apply to our roles, and be unafraid to ask the experts if we’re uncertain.

Ethics is a shared responsibility

  • Leaders and managers are role models for our values and standards at all times. They are responsible for promoting and upholding our standards, providing advice and guidance and ensuring employees have the right knowledge and resources to follow our standards and meet legal requirements. Managers are also responsible for monitoring the compliance of their teams (for example, annual mandatory business ethics training). Managers must maintain an environment that is safe for people to raise concerns in good faith.
  • Each of us is responsible and held accountable for ensuring our Company standards of conduct are met at all times.
  • The actions of third parties have the potential to impact on our business and reputation, so we expect appropriate standards from business partners, associates and others acting for the Company. All third parties need to fully understand our standards and expectations

4. Our People

Equality, diversity and inclusion

We are committed to a workplace free of discrimination that supports equality, diversity and inclusion amongst our people. Working in a respectful environment means unlawful discrimination will not be tolerated. We recruit, select and develop our people based on merit and irrespective of their race, colour, religion, gender, age, sexual orientation, marital status, disability or any other characteristic.

Harassment and bullying

We do not tolerate violence, bullying, harassment or unlawful discrimination of any kind towards employees, workers, contractors, suppliers, customers or anyone else we deal with. For example, using abusive or inappropriate language during performance reviews is prohibited. At the same time, conversations and reviews that raise the need for performance improvements or changes in behaviour do not generally constitute harassment or abuse.

Health and Safety

We are committed to providing a safe, healthy and secure working environment, for our employees, contractors, customers and anyone who may be affected by our activities. We have established appropriate policies and procedures and access to expert in-house advice to manage issues which may arise. We all share responsibility for complying with relevant health and safety laws and regulations, and Company policies on health and safety, so everyone is encouraged to play an active role in ensuring our environment is safe and to report concerns promptly. The Safe for Life programme has been introduced to focus on our behaviours and our safety culture. Through our wellbeing framework our goal is to help all of our employees reach their potential by enabling them to have a healthy physical and mental balance at work. We provide access to information, services and training.

5. Our customers and partners

Our business is focused on delivering the right outcomes for customers; to meet current needs and identify and recommend solutions to help them tomorrow. With every customer contact, we have to live our values and apply the highest ethical standards. The marketplace expects nothing less.

Anti-bribery and corruption

We operate a zero tolerance approach to bribery and corruption in any form; we do not offer, promise, give or receive bribes or any other form of inducement, regardless of value, for any purpose, whether directly or through a third party. We don’t make facilitation payments, another form of bribery, nor allow third parties to do so on our behalf.

Gifts and hospitality

Exchanging modest gifts, meals and entertainment can be a common practice meant to create goodwill and establish trust. But such exchanges can also be seen as an attempt to improperly influence someone. You need to think carefully before giving or receiving, especially if that gift could be seen in any way as an attempt to influence independence, objectivity or judgement. We have to ensure that any gifts or hospitality given or received are clearly for business purposes and are reasonable and appropriate. Gifts of cash, stocks, bonds or lavish hospitality are never permitted.

Export controls and sanctions

We comply with all applicable import and export control laws and regulations including embargoes, sanctions, and anti-boycott rules.

Sensitive and classified information

It’s vital to ensure appropriate protection for all sensitive data and information assets, and the assets and equipment on which it is processed and stored.

Sensitive information covers

  • Classified information
  • Information which if released outside authorised circles could place lives at risk, pose a threat to business profits or survival, affect customer operations, damage a commercial competition, or undermine trust in our organisation
  • Data or information which is personal to individuals and where its disclosure could cause embarrassment or may compromise individual security (e.g. through identity theft)
  • Contract terms which prevent us from sharing any data or information
  • Information which has been shared on a clear basis of trust


When seeking new suppliers and other partners we conduct thorough due diligence. We know our success depends on supplier relationships built on trust.

Trusted advisor

Customers and industry partners value our expertise, independence and integrity. We provide impartial business and procurement advice and support.

6. Our communities and the public

We are committed to participating in and improving the communities where we live and work, from supporting charities to respecting basic human rights. We have relevant policies and follow the laws of the countries in which we operate.


We have a chosen charity that we support, directly and via employee donations where we provide matched funding.


The community is an important stakeholder in our business and we’re committed to contributing through local and, in some cases, national initiatives. Examples include providing time for employees to volunteer for local charities or other community initiatives.

We also undertake fundraising for our agreed charity.



At Commerce Decisions, we recognize the importance of environmental sustainability and are committed to reducing our environmental footprint through responsible business practices. As a software and professional services company, we strive to integrate environmental considerations into our daily operations and decision-making processes.


The purpose of this policy is to:

  • Minimize the environmental impact of our activities.
  • Promote sustainable practices within our organization and among our stakeholders.
  • Comply with all relevant environmental legislation and regulations.
  • Continuously improve our environmental performance.

This policy applies to all employees, contractors, and stakeholders involved in the operations of Commerce Decisions

Key Principles
  1. Sustainability: We aim to use resources efficiently and sustainably to meet present needs without compromising the ability of future generations to meet their own needs.
  2. Polluter Pays Principle: We will ensure that any costs associated with pollution are borne by those responsible for causing the pollution.
  3. Precautionary Principle: In situations where there is a risk of significant harm to the environment or human health, precautionary measures will be taken even if some cause-and-effect relationships are not fully established scientifically.
  4. Environmental Justice: We will work to ensure that no group of people, particularly marginalized communities, bears a disproportionate share of negative environmental impacts.
  • Energy Efficiency: Implement energy-saving measures in our offices, including the use of energy-efficient lighting, equipment, and promoting practices that reduce energy consumption.
  • Waste Reduction: Minimize waste by promoting recycling, reusing materials, and reducing paper usage through digital solutions.
  • Sustainable Procurement: Source products and services from suppliers who demonstrate a commitment to environmental sustainability.
  • Green IT Practices: Optimize our IT infrastructure to reduce energy consumption, including the use of cloud services and virtual meetings to reduce travel.
  • Employee Engagement: Foster an environmentally conscious culture by educating and encouraging employees to adopt sustainable practices both at work and in their personal lives.
  • Compliance and Monitoring: Ensure compliance with all relevant environmental regulations and standards. Regularly monitor, review, and report on our environmental performance and set targets for continuous improvement.
Actions and Initiatives
  1. Energy Management: Regularly audit energy use and implement measures to improve energy efficiency. Encourage the use of renewable energy sources where feasible.
  2. Waste Management: Establish recycling programs and promote the use of digital documentation to minimize paper waste. Implement responsible e-waste disposal practices.
  3. Sustainable Office Practices: Encourage the use of public transport, carpooling, and remote working to reduce carbon emissions. Implement green building practices in office design and maintenance.
  4. Green IT: Adopt energy-efficient servers, optimize data storage solutions, and promote the use of environmentally friendly software development practices.
  5. Supplier Engagement: Work with suppliers who share our commitment to sustainability and encourage them to adopt environmentally friendly practices.
  6. Employee Involvement: Provide training and resources to employees to support their efforts in reducing environmental impact. Recognize and reward initiatives that contribute to our environmental goals.
  • Management: Ensure the implementation of this policy and provide the necessary resources for its success.
  • Employees: Adhere to the principles and practices outlined in this policy and actively participate in sustainability initiatives.
  • Sustainability Officer/Team: Oversee the development, implementation, and monitoring of environmental strategies and initiatives.

Forced labour and child labour

Commerce Decisions does not make use of any form of forced or compulsory labour.

We pay particular attention to the training and development needs of young people.

Modern slavery and trafficking

We do not tolerate slavery and work ensure that modern slavery and human trafficking are not taking place in any part of our business or in our supply chains. This includes Company policy, risk assessment, due diligence, training and providing access to confidential reporting.