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Defence Infrastructure

Defence Infrastructure Organisation’s £1.2bn programme is running to schedule

This case study runs you through how our team utilised their extensive experience to build effective criteria sets for both the PQQ and ITN stages of Project Hestia.

Who are the Defence Infrastructure Organisation?
The Defence Infrastructure Organisation (DIO), an operating arm of the UK MOD, is responsible for providing Soft Facilities Management (Soft FM) services across the defence estate.

In the UK, the DIO currently delivers Soft FM services through more than 80 contracts with industry partners at a cost of approximately £250 million per year.

What was the project?
The £1.2 billion Hestia programme consolidates the current contracts into seven regional contracts, each regional contract being a procurement project in its own right.

With a clear customer focus and working closely with delivery partners, the Soft FM services provided by DIO as a result of the Hestia programme will satisfy customer demands now and in the future, through a delivery model that represents best value for defence.

Access the full case study to find out how we addressed and achieved the following objectives:

  • Reduce the number of existing arrangements from around 80 to 7 – for greater efficiency and increased value for money
  • Deliver contracts that are flexible enough to address future defence requirements and focused on meeting the needs of customers
  • Introduce a simplified and effective model that fits in with wider defence policy and initiatives
  • Enable effective joint working with delivery partners and suppliers